Channel Herald Support
Welcome to Channel Herald Support. Here you'll find help resources, troubleshooting tips, and ways to get in touch with us if you need further assistance.
Frequently Asked Questions
How are news articles selected?
Sabi Ventures curates trending stories from a variety of sources, including news sites, social media, newsletters, and more. The goal is to deliver engaging articles on the topics you have selected.
Can I set different delivery times for different channels?
Yes. Each channel can have its own schedule and topics.
Does Channel Herald work in private channels?
Yes. Once invited, Channel Herald can deliver newsletters to both public and private channels.
Why don't I see a newsletter posted for today?
Channel Herald publishes newsletters on weekdays. There are no posts on weekends or on major holidays.
How do I unsubscribe from the newsletter?
Type the command /channelherald in Slack to open the configuration modal. Deselect all topics to stop receiving newsletters.
What happens if I remove Channel Herald from a channel?
Newsletters will stop posting in that channel. You can re-add the app at any time.
Does Channel Herald store personal data?
Channel Herald only stores the minimal information needed to operate, such as your channel settings and the time zone of the user who configures it. It does not store or share message history or private data. The full privacy policy can be viewed here.
How do I configure Channel Herald?
- Invite Channel Herald to the channel you wish the news to be sent to and then use a simple Slack command (
/channelherald) to open the configuration modal. - Select your topics and preferred delivery time to match your team's interests and schedule.
- Enjoy fresh, formatted digests posted automatically to your chosen Slack channel each business day. Update or unsubscribe anytime.
What permissions does the Channel Herald Slack App have?
- channels:read — view basic information about public channels in a workspace, needed to ensure the app can write the newsletter to the channel.
- groups:read — view basic information about private channels Channel Herald has been added to.
- chat:write — send messages as @Channel Herald, needed to deliver the newsletter.
- commands — add slash commands used to configure the app.
- users:read — view basic information about the user who configures the app, such as their timezone.
What happens if I try to configure Channel Herald without inviting it to the channel?
Channel Herald needs your permission to send messages to the channel. If it is not added to the channel, an error message will display with instructions explaining how to invite the Slack app to your channel.
Need more help?
Want to request a new feature? Do you have an issue to report? Do you want to advertise your content with Channel Herald?
If applicable, please include the name of the workspace.